Privacy Policy

Teacher data is not transmitted to students unless the teacher accepts the class requests and indicates the data that they wish to be transmitted to the student to organize the first class. All pages on the site are secured by the HTTPS protocol and page navigation is encrypted. No data regarding bank cards is kept by KiinCoach. KiinCoach does not sell or rent any information or data about its members. After viewing the announcements, students can contact the teachers of their choice. They send a class request that includes a message to the teachers that correspond to their needs. These messages should not have any data to contact the student since the contact will be made through KiinCoach, that is, no phone number, no URL address, no e-mail or mail address.



KiinCoach has the records of the coaches and their professional information provided by it, but it is 100% the responsibility of the student to confirm their agreement with it. For this reason, a prior call of 15-30 minutes is created in which the coach will present his experience on the subject to be addressed and after which the student must confirm his compatibility and consent to the continuity of the class / course / workshop. . In case of not wanting to continue with the reservation, the student can search for the course with another coach offered on the platform. Any misuse of personal data, or violation of any of the terms of this section during the presentation session of Terms and Conditions may lead to the cancellation or sanction of the account.


 -          Cancellation of requests






Class requests can be canceled from the student's Control Panel since they have not yet been accepted, in order to avoid receiving data from a teacher that you do not want to contact. The student will not be able to obtain a refund except in the event of proven unavailability on the part of the professor. Depending on the case, a receipt may be requested in order to proceed with the reimbursement. If the class request is initially accepted and later rejected for ethical reasons or sanctioned by law (such as the explicit request to do tests or homework by the student), KiinCoach will not have a favorable response to the request for reimbursement. .


1. General conditions KiinCoach, as the person responsible for the processing of personal data, we have the task of taking the protection of information about the private life of our users with importance. This document (the "Privacy Policy”) is designed to inform users of our practices regarding the collection, use and disclosure of information you provide to us through (hereinafter the "Privacy Page”). Web") or any of our versions. Within the Privacy Policy (together with our Terms and Conditions and the rest of the documents referred to here) the framework is established according to which the user's personal data will be collected and processed. 2. What information do we collect from the user? How we collect and use information: 2.1 Information you provide us as a user The personal information that you provide us ("personal data"), when you use the Website by filling in forms (such as the registration form), when you enter any of our contests, promotions or surveys or when you contact contact us by phone, email or other means, as well as when you report a problem on our website.


The information you provide us may contain: 2.1.1 Mandatory information necessary to register for the service we provide on our Website or to access our other services; These data include your name, email, Facebook account, date of birth, gender, postal address, cell phone number, Skype or Hangout username and a password. All these fields are required. KiinCoach will not be able to provide you with the services offered on our website if you do not provide us with the necessary information to be able to create a user account on our Website. 2.1.2 A photograph. 2.1.3 A postal address. 2.1.4 Information about your usernames on platforms such as Skype or Hangout. 2.1.5 The content of your ad 2.1.6 A record of the messages you have exchanged with the community 2.1.7 A contact record that you make within our platform or the announcement about the service that you offer in it 2.1.8 Details of economic or accounting transactions related to our site, including operations carried out through our website or any other means. This may include information such as, for example, your debit or credit card or bank details, information regarding the class you offer and the trips that would take you to make the same thanks to what is offered through our Website. 2.1.9 Details of your classes agreed or intended to be carried out through our website and the content you access. 2.1.10 Your responses to our surveys or questionnaires, such as your evaluations and recommendations about teachers and students that you have contacted within the KiinCoach community. Said information may be used for purposes of analysis and study of user behavior. 2.1.11 Information that we may request from you when you contact us about a problem with our Website or our service, such as, for example, asking you for an email address to complete your profile or some other information that helps to agree or carry out your class . 2.1.12 Information about your location, as long as you have given your consent to the collection and processing of this data. 2.2 Information we collect automatically 2.2.1 If you register through the validation methods of social networks, KiinCoach will have access to certain personal data (eg name, surname, profile picture, e-mail, number of friends on Facebook, etc.) of your account in said social network, in accordance with the applicable terms and conditions. We collect some of your personal data when you interact with social media features, such as the "Like” tab. 2.2.2 Regarding each of your visits to our Website, we may collect, in accordance with applicable legislation and, when necessary, with your consent, information regarding the devices you use and the networks to which you connect. when you use our services. This may include the following information: your IP address, connection information, browser type and version, types and versions of your browser plugins or add-ons, operating system and platform, information about your visit including detailed URL history to , through and from our Website, products you have viewed or searched for, download errors, length of visits to certain pages, interactions with the page and the telephone number from which you have called us. We collect this information using various technologies. 2.2.3 We also collect aggregate information about your activity on our platform (number of requests sent, requests attempted to send, messages sent within the platform, payment details for any of our services). This information can be used to help you use the service in an optimal way.


Data retention

Your personal data is secured and kept without a time limit. How do we use the information we collect?


We will use the information collected in order to: 3.1 to carry out our obligations under the contracts we enter into between you and us and to provide you with information and services that you request from us; This processing is necessary in order to fulfill our mutual contractual obligations. 3.2 Send you information regarding our services by email and/or text message and/or any other means of communication (example: send a contact request); This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent. 3.3 to collect payments you make or attempt to make through us This processing is necessary in order to fulfill our mutual contractual obligations. 3.4 to allow you to personalize your user profile on our platform; This treatment is carried out with your consent. 3.5 to allow you to communicate and interact with other members about our services or classes you want to take or have already taken. This processing is necessary in order to fulfill our mutual contractual obligations and/or is carried out with your consent. 3.6 to give you access to our customer service services and to enable you to communicate with our service team This processing (i) is necessary in order to fulfill our mutual contractual obligations, (ii) is carried out with your consent and/or (iii) is necessary to establish, exercise or defend legal rights. 3.7 to ensure compliance with (i) applicable law, (ii) our Terms and Conditions, (iii) Privacy Policy (iv) and Code of Good Conduct. Certain breaches that we deem inappropriate may lead to the suspension of your account; This treatment is necessary to (i) be able to fulfill our mutual contractual obligations, (ii) be able to comply with our legal obligations and/or (iii) to establish, exercise or defend legal rights. 3.8 to send you, in accordance with the applicable legislation and, when necessary, with your consent, promotional messages and information necessary to facilitate the service or the reservation process and to offer you suggestions and recommendations on related goods and services that may interest you . We also use your data to send you direct ads on your social media platforms. For more detailed information about how it works and about the data we collect, visit the corresponding sections of the social media platforms; This processing is based on your consent and/or our legitimate interest (ie providing you with relevant advertising). 3.9 to notify you of any changes to our services; This treatment is necessary to (i) be able to fulfill our mutual contractual obligations, (ii) be able to comply with our legal obligations and/or (iii) to establish, exercise or defend legal rights. 3.10 to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research and surveys; This processing is based on our legitimate interest (i.e. ensuring the security of our platforms and improving their features. 3.11 to ensure that content is presented in the most effective manner for you and your device; This processing is based on our legitimate interest (ie providing you with relevant content). 3.12 to allow you to participate in interactive features of our service, when requested to do so; This processing (i) is necessary in order to fulfill our mutual contractual obligations and/or (ii) is based on your consent. 3.13 as part of our efforts to keep our Website safe and secure; This treatment (i) is based on our legitimate interest (ensuring the security of our platforms), (ii) is carried out to establish, exercise or defend legal rights and/or (iii) to comply with our legal obligations). 3.14 to measure or understand the effectiveness of the advertising we deliver to you and third parties and to send you information that may be of interest to you. This treatment is based on (i) our legitimate interest (ie measuring and optimizing the effectiveness of our advertising campaigns) and/or (ii) your consent).


Who are the recipients of the Information we collect about you and for what purpose?


4.1 When you use our services, certain information about you is shared with relevant members of our community, both in your public profile and during the contact request process to agree on a class, only as necessary for the provision of the service. (eg, if you are a teacher and you accept a class, we will give the contact information you have provided, also if you are a student and you send your data so that someone accepts to give you a class). 4.2 We may receive and send information about you, including your personal data, if you use other websites or Apps that we operate or other entities of KiinCoach or companies affiliated with it, for the purposes stipulated in this Privacy Policy. 4.3 We will only disclose your personal data to the third parties mentioned in 4.2. above in the following cases: 4.4.1. When the participation of another payment or service provider is necessary for the fulfillment of any contract that we subscribe with you, in order to facilitate or extend our services (for example, if we charge you any type of charge or you pay us any amount in relation to the services provided on the Website); 4.4.2 As part of the process of sending a contact request and in order to provide the requested services, we may transmit to a student or teacher certain information that you have already provided us, such as your name, photograph, telephone number mobile and/or email. 4.4.3 As part of our rating system, the recommendations and opinions you write will be published on the Website. These reviews, including your short name and photograph, will be visible to everyone who visits the Website. 4.4.4 We use analytics service providers and search engines to help us improve and optimize our Website. 4.4.5 When you expressly request it (for example, when you make use of the authentication methods provided by social networks). 4.4.6 We may distribute parts of our platform so that other websites of our business partners can publish them through APIs or widgets. In such cases, certain data from your public profile may appear on these web pages; 4.4.7 In addition, KiinCoach may disclose your information when legally required or when we believe in good faith that such access, protection or disclosure is reasonably necessary to (i) respond to a claim against KiinCoach, (ii) comply with legal process, (iii) compel the fulfillment of a contract with our users, in accordance with our Terms and Conditions, our Privacy Policy, our Code of Good Conduct, (iv) in the event of an emergency involving a danger to public health, death or bodily harm to a person (v) in connection with an investigation or (vi) to protect the rights, property or personal safety of KiinCoach, its members or others; 4.4.8 In the event that we sell or acquire any business or assets, in which case we may need to disclose your personal data to the potential seller or buyer, in accordance with applicable regulations 4.4.9 If KiinCoach or all or part of its assets is acquired by a third party, in which case personal data held by us will be one of the transferred assets. 4.4.10 You authorize the use of your name, profile picture and content within a commercial framework, sponsored or associated with our dissemination or improvement. 4.5 In accordance with applicable law and, where necessary, with your consent (in which case, by accepting this Privacy Policy you give your consent in this regard), we may combine information about you, including your personal data and information obtained through cookies and that we receive or send to our partners. We may use such information and the combined information for the purposes set out above. 4.6 It should be noted that, if you decide to share your information with us, including your personal data, through the connection services made available to you by our business partners, their privacy policies and/or notices will be equally applicable to you, in addition to this Privacy Policy. We do not control the collection or processing of your information by our business partners on their own platform.


How do we use and moderate your messages? 5.1 We may review, scan or analyze the messages you exchange with other members of our community through our Websites, for the purposes of fraud prevention, service improvement, customer service and compliance with the contracts signed with our members (such as our Terms and Conditions). For example, in order to prevent a member from circumventing our teacher contact request system, we may scan and analyze messages sent through our platform to verify that they do not include contact information or references to another web page. 5.2 We never scan or analyze your messages with other members of our community for commercial or advertising purposes. We may use automated methods to moderate such messages, although no automatic individual decision-making will take place in this regard. 6. Direct advertising and in our communications sent by email or SMS In accordance with applicable law and, if necessary, with your consent, we may use the information you provide us on our Website for electronic direct marketing purposes (eg (i) so that you receive our newsletters, invitations to our events or other communications that we think may be of interest to you, or (ii) to send you direct advertising on social media platforms or third party sites and applications). Regarding professional emails: you can withdraw your consent at any time by contacting us through the contact information provided in one of your following sections. Regarding direct advertising: (i) On social media platforms (eg Facebook, Twitter): you can oppose data processing at any time by configuring the parameters relating to advertising in your account; do momento al procesamiento de datos configurando los parámetros relativos a la publicidad de tu cuenta;


What rights can you exercise regarding your personal data?

8.1 You have the right to receive a copy of the personal data we hold about you (your right of access to data). 8.2 You can request the deletion of personal data or the correction of personal data that is inaccurate (your right of deletion and rectification). Please note that we may retain certain information about you as required by law, or where we have a legal basis to do so (eg our legitimate interest in keeping the Platform safe and secure for other users). 8.3 You have the right to object, at any time, (i) to the processing of your personal data for direct marketing purposes, or (ii) to the processing of your personal data for other purposes, for reasons related to your particular situation (your right to oppose the treatment). Please note that, in the latter case, this right applies only if the processing of your personal data is based on our legitimate interest. 8.4 You have the right to limit the processing of your personal data (your right to limit processing). Please note that this only applies if (i) you have disputed the accuracy of your personal data and we are verifying that accuracy; (ii) you have exercised your right to object and we continue to assess, as provided by applicable law, whether our legitimate reasons for processing your personal data in that case take precedence over your interests, rights and freedoms; or (iii) we have processed your personal data unlawfully, but you object to the deletion of the personal data or you want us to keep it in order to establish, exercise or defend a legal right. 8.5 You have the right to receive and/or for us to transfer to another data controller a subset of personal data, related to you and that you have provided to us, and that we process to fulfill our contract or because you have previously given your consent to it, in a structured, machine-readable and commonly used format (your right to data portability). 8.6 To exercise your rights, contact us through the means of contact that you can find on the main page of KiinCoach. 8.7 You also have the right to file a claim with the relevant data protection control authority, or to request compensation through the courts, if you believe that your rights have been violated.


Confidentiality of your password

When you decide to establish a password to access certain parts of our website, it will be your responsibility to keep it secret. Please do not reveal your password to anyone.


Links to other websites and social networks Our Website may contain, from time to time, links to and from websites of our affiliated networks, advertisers and partners. If you follow a link to any of these websites, please note that they have their own privacy policies and that we are not responsible for them. Always check these policies before providing them with any personal information


Modifications in our privacy policy Any changes we make to our Privacy Policy will be posted on this page. Where appropriate, we will notify you or ask for your consent. Please check back frequently for any updates or changes to our Privacy Policy.



Contact and Data Protection Delegate If at any time you wish to contact us to exercise your rights, or in relation to any query about your personal data, use one of the following means: through our contact page; either by email to our Data Protection Officer at


Privacy Notice regarding the establishment of contact on the page

Use of personal data (please read the section prior to this information) -Establish contact with the teacher We will share your information with a third party (the teacher). Below we detail the use of your data: The content of personal information understood as email address, telephone number, name and location constitutes confidential information until the moment in which a user registered as a teacher accepts the class request previously sent by the student user. Data transmission occurs solely and exclusively through the platform ('Control Panel') and no data is revealed by email, text message or any other means. corresponding to the location, telephone number as well as name and email are exchanged at the time of acceptance of a class request. Both teacher and student can see in their respective Control Panel, the location data, phone number, name and email provided in the application. Bank details remain strictly confidential and are never given to a third party. As a teacher: The data entered in the control panel (understood as location, email and telephone number), are visible in the student's control panel once you have accepted the class request so that he can contact you. As a student: The location, name and email or the data that the student has put in his initial request, are given to the teacher that the student user chooses. -Improvement and care of the community The use, disclosure, disclosure and/or circulation of the data received by mistake or to make improper use is completely prohibited, so if you are not the recipient of an email that contains them or received it by mistake, we request that they be deleted along with all your copies and notify us as soon as possible.