FAQ

Questions? We Have Answers

Can the teachers and students check the scheduled lessons as per their time zones?

Yes, teachers and students can see the scheduled lessons as per their time zones, simplifying the problem for teachers and students located in different time zones. They can go to "Settings" and select their "Time Zone".

Can a teacher reschedule a lesson if he/she misses it?

Yes, a teacher can reschedule a lesson if it is missed. To reschedule a lesson:

Sign in to the account. Go to "Lessons".

The missed lesson will be listed under the "Lessons".

Click on the "Reschedule Lesson" icon of the missed lesson.

A pop-up box will open. Mention a comment for rescheduling the lesson for the student and click "Send".


How can coaches enhance their profiles and make it outstanding?

Coaches can include the YouTube link of their introduction video to make it more attractive. They can also include relevant information about themselves like biography, skills, experience, and languages which also helps in making their profile outstanding.


How can students schedule a lesson?

To schedule a lesson:

Sign in to the account. Go to " Teachers" which will open a list of teachers registered on the portal.

Select a teacher with whom you want to schedule a lesson and go to his/her profile.

Students can now either book a free trial session or purchase a lesson.

Booking a free trial will open the availability calendar of the teacher. Students can then select a date and time from the calendar and confirm the booking.

To purchase a lesson, students are required to make the payment, and further schedule the lesson as per the availability of the teacher.


How do new students get started?

To get started on the platform, students are required to register with their email account and verify it by clicking the link sent on their email address.

After the verification, students can log in and set up their profile like picture, phone number, country, timezone, etc.

Students can then search for the coaches as per their requirements by entering the subject/course name.

After shortlisting the coaches, students can book a free trial session with them to have a better understanding of the coach and see if they both can work together.

Post that, the students can select a coach that suits them and continue with their classes.


What are the trial sessions? How can students schedule trial sessions?

Trial sessions are the initial meetings between the teachers and students as a way of exchanging introductions. Teachers give a brief teaching demonstration so that both of them can decide whether working together is a good fit.

Trial sessions last for 30 minutes and are free of cost. Students can book the trial lessons by:

  • Find a teacher you want to book a trial with.

  • On their detailed information page you will see a 'Book Free Trial' button.

  • Clicking the 'Book Free Trial' button will open their availability calendar from           where you can select the date and time for your trial sessions.

  • Click 'Book Lesson' which will redirect you to the checkout page where you   have to 'Confirm Order'. Your trial lesson is then booked.

The system allows each student to take one trial lesson per teacher.



 

 

How can I add an issue to appear in the home section?

To add a problem that you solve to your courses you must log in as a coach and go to your settings dashboard.

In the account settings section you will find the "Problems" section.

Select the problem you are looking to solve to appear on the KiinCoach home page and make it easier for students to find you.

In case you can't find the problem you're looking for, contact us.


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